EuroPalace welcomes you to the world of online gambling. Your EuroPalace player's account entitles you to various types of rewards. You will learn here how to best benefit from our loyalty program, and what the available VIP statuses are.

How the loyalty program works

All bets at EuroPalace will earn you loyalty points, regardless of your winnings. Points are accumulated in this way:

• 20 loyalty points gained for every 20 credits you bet on a slot machine.
• 4 loyalty points gained for every 20 credits you bet on all other games.
• A 5,000 point balance must be achieved before redeeming it for cash.
• Loyalty points expire if not used after a 60-day period.
• Every VIP status has its own benefits. Each player starts at Silver and can progress to Diamond status.

Visit the links below to learn more about each status.

Silver Status | Gold Status | Platinum Status | Diamond Status | Common Questions

Silver Status

You receive the Silver loyalty status upon opening your Real Money account.

To earn Silver points:
Each bet will earn you loyalty points. The more points you accumulate, the faster you’ll move to the next level.

Silver Status Benefits:

• Loyalty points can be redeemed for casino credits.
• Upon opening your player account, you will be granted 2,500 points.
• You will receive weekly email updates about promotions related to your VIP status. Those promotions enable you to accumulate more points, so stay tuned!

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Gold Status

Earning 10,000 points within one month will automatically grant you the Gold status.

To Earn Gold Status Points:

• Gain 10,000 loyalty points within a one-month period to become a Gold-level player.
• You earn 21 loyalty points for every 20 credits you bet on a slot machine.

Gold Status Benefits:

• Your loyalty points may be redeemed for casino credits.
• You will receive weekly email updates about promotions related to your VIP status. Those promotions enable you to accumulate more points, so stay tuned!
• Your birthday will earn you an extra 20,000 loyalty points! Just log in to your player account and the points will be automatically credited to your account.
• You accumulate your points 5% faster than the Silver level.

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Platinum Status

25,000 loyalty points within a one month must be gained to access the Platinum Status.

To Earn Platinum Status Points:

• Gain 25,000 loyalty points within a one month period to reach the Platinum level.
• You'll earn your points 10% faster than the Silver Status players!

Platinum Status Benefits:

• Your loyalty points may be redeemed for casino credits.
• You will receive weekly email updates about promotions related to your VIP status. Those promotions enable you to accumulate more points, so stay tuned!
• Your 60,000 loyalty birthday points will be waiting for in your casino account if you log in to your account the day of your birthday!
• Earn points faster and play more!

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Diamond Status

A minimum of 75,000 loyalty points within a one month period must be gained to move up into the Diamond Status

To Earn Diamond Status Points:

• Gain 75,000 loyalty points within a month and become a Platinum Level player.
• You earn your points 15% faster than the Silver Status!

Diamond Status Benefits:

• Your loyalty points may be redeemed for casino credits.
• You will receive weekly email updates about promotions related to your VIP status. Those promotions enable you to accumulate more points, so stay tuned!
• 100,000 loyalty points will be earned by logging in to the casino on the day of your birthday.
• You earn your points 15% faster at the Diamond level!

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Common Questions

How do you join the EuroPalace Loyalty Program?
Upon opening a EuroPalace Real Money account, you will receive 2,500 loyalty points and gain automatic access to the Silver Status. You will earn points by playing. The more you play, the more points you earn. When you reach your first 5000 points, you can redeem them for casino credits!

How Do Loyalty Points Work?
All bets at EuroPalace will earn you loyalty points, regardless of your winnings. Points are accumulated in this way:

• 20 loyalty points gained for every 20 credits you bet on a slot machine.
• 4 loyalty points gained for every 20 credits you bet on all other games.
• A 5,000 point balance must be achieved before redeeming it for cash.

How Do I Access my Loyalty Account Information?
When signing in to the EuroPalace software, click the 'L' icon on the main page. The loyalty account information screen will open up and you will be able to see your status, change your details and redeem your points for credits.

Do Loyalty Points Expire?
Loyalty points DO expire if not used within 60 days.

How Do I Redeeem My Loyalty Points?
Log in the casino, then click on the "L" icon and click on the "redeem Loyalty Points" link. Choose the number of points you wish to redeem and click ‘submit’. Your points will be automatically credited into your casino account and you will be able to withdraw them or play with them.

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