EUROPALACE

Player Protection and Responsible gaming

Important
It must be said that online casino gambling is for entertainment purposes and not for monetary gains. Some players may lose sight of this and find themselves seeking more than entertainment.

EuroPalace Online Casino has compiled a list which can help prevent players from online gambling abuse.

Players should monitor the amount of time spent gambling online at all times.
Players should keep in mind that online gambling is only for entertainment purposes and not for monetary gain.
Players should at all times keep track of money lost and won. This can help prevent the loss of necessary funds.

Respectful Gambling Policy

Online gambling is for entertainment purposes only. Here at EuroPalace, we recognise that gambling can cause certain issues for some players. Some of these problems may be overspending of funds or a forming of serious gambling psychological problems. EuroPalace adhere to eCOGRA's gaming rules and regulations, which provides safety of all our players from the first bet to the last.

Self-Assessment Test

EuroPalace has created a free and easy self-assessment test for all active players to regularly perform at their leisure. Please contact us if you'd like to do this test.

This assessment can be performed if one feels they have developed a gambling problem or to alert themselves when such a problem might be developing into a serious issue. Please complete the following survey and press the 'Submit' button. Once the survey has been completed players can immediately review the test results.

Assistance for Problematic Gambling

Players are asked to contact one of the organizations listed below in order to receive assistance for all gambling problems. Please contact us if you'd like us to help find an organization in your country or city of residence.

Or alternatively, visit Gamblers Anonymous for more information on their services.

UK
Gamblers Anonymous: 08700 50 88 80

Canada
Ontario Problem Gambling Helpline: 1-888-230-3505

Gaming Protection Act

Europalace implements game protection options 24 hours and 7 days a week to protect all players.

Some ways of assistance to players is the implementation of game time restriction and the limiting of money deposits to minimize losses. At any time our customer care representatives are available to provide information for all questions and to consult on best online gambling practices.

Self Exclusion Practices

When loss of control is an issue and a player has made the decision to stop playing.

The following options are available to players to restrict access to their personal account:

A 24-hour cool-down restriction to gaming access.
A 6 month complete 'lock out' period.

EuroPalace customer care will be available for all assistace pertaining to online casino-related matters 24/7.

Filtering Options

EuroPalace restricts all persons under the age of 18 years old from accessing the website or the casino software. Many different filtering options are available to prohibit minors from using our gaming platform. A detailed list of filtering options are shown below for download. All of these are accredited filtering systems.

http://www.cyberpatrol.com/
http://www.gamblock.com/
http://www.safekids.com/
ttp://www.surfcontrol.com/
http://www.solidoak.com/
http://www.netnanny.com/